Website Use

These Terms of Use and Sales apply to the sales of products from the portfolio of Cold Pressok d.o.o, headquartered at 23 A Dobračina Street, Belgrade, via the website

Please read them carefully and learn about the rules we apply. Cold Pressok d.o.o. reserves the right to amend these General Rules without a prior notice, in accordance with new portfolio elements and/or legislation. Therefore, a user is advised to check the information related to the General Terms of Use and Sales before each purchase.

Only adults are allowed to the website users.

Article 1

Vendor Information

Sales via the website are executed by Cold Pressok d.o.o. Belgrade, 23 A Dobračina Street, TIN: 108245828, RN: 20960434, e-mail:

Sales from Paragraph 1 represent online sales in compliance with the law.

1.1. Website Content

The website and its overall content are the property of Cold Pressok d.o.o. You are strictly forbidden to use the website in a manner which is not compliant with the Terms of Use without a written consent of the content owner. The use of the website of Cold Pressok d.o.o. allows the website use in the following manner:

  • The website may contain various campaigns, where Cold Pressok d.o.o. invites registered users to submit their contact for presentation at the website
  • Any submitted content has to be in compliance with the applicable rules of a campaign.
  • It is forbidden to post on the website any material deemed as labeling, breaching rights, threatening, fake, insulting, vulgar, pornographic, encouraging a criminal act, illegal action or inviting to civic responsibility. Cold Pressok d.o.o. reserves the right to remove such content from the website without a prior notice to the user.
  • Any false presentation and posting of incorrect information in regard to the website or persons related thereto are forbidden.
  • It is forbidden to use the website for promotional purposes.
  • Any use of the website for product sales or referrals regarding services of users or third parties is forbidden.
  • It is forbidden to post or transmit viruses and all computer codes, databases and programs which in any manner may damage or take control over the website and persons related thereto.
  • When using the website, it is necessary to act in accordance with the existing laws and regulations. The website must not be distributed, modified, presented-reproduced, sold, copied or used in any other manner and made available to third parties without a written consent of Cold Pressok d.o.o.

1.2. Restrictions

All services and products do not have to be available to all individuals or in all geographic areas. Participating and receiving giveaways in campaigns or similar promotions does not have to be provided for all individuals. We reserve the right to restrict access to this website or provision of any services to any individual, geographical area of our choice, at any moment and upon our free will.

1.3. Website Changes

Cold Pressok d.o.o. reserves the right to modify or cancel this website at any moment, temporarily or permanently, totally or partially, without a prior notice or restrict access to specific individuals or a geographic area. By using this website, you agree that our companies and its related companies are not responsible for any changes and your continuation of use will mean that you accept changes.

1.3.1 Terms of Use Changes

Cold Pressok d.o.o. can amend the Terms of Use of the website by updating this statement at any moment, without a prior notice. As such statements are mandatory, for you, it is advisable to visit this page periodically in order to obtain information thereof. Further use of any website services confirms that you accept all subsequently announced terms and conditions of use.

1.4. Rules of Loyalty Programs, Opinion Polls, Campaigns and Similar Promotions

All campaigns, competitions, loyalty programs and promotions available via this website will be a subject of specific rules, which are separated from the Terms of Use. By participating in them, you will comply with those rules, which may differ from the provisions and conditions defined herein.

1.5. Submitted Content

For all the content you submit, you agree with the following:

  • Cold Pressok d.o.o. has the right, but is not obliged to assess the content before posting it on the website. It may do all or some of the following:
  • To monitor submitted content
  • To monitor, filter or allow, change or reject to post it
  • To delete posted messages, blocks or change harmful or inappropriate content
  • To make submitted content available to a third party for the website maintenance, protection of Cold Pressok d.o.o. or compliance with the legal framework

Cold Pressok d.o.o. and its related companies do not have control and will not be responsible for potential damage or misuse cased by third parties.

Should you decide to announce any data by posting on our website, it is exclusively your responsibility.

1.6. Links to Third Parties’ Websites

The website may contain links to other websites. They are posted at users’ convenience and Cold Pressok d.o.o. does not control and is not responsible for their presented content or privacy protection policy, and waives any responsibility in case such websites:

  • Have imprecise, incorrect or inappropriate content
  • Are not safe, contain viruses or any harmful elements
  • Contain labels, insults, etc.
  • Breach the intellectual property rights

1.7. Access Prevention

You agree that Cold Pressok d.o.o. may unilaterally prevent you from accessing or using this website, at any time and out of any reason, without a prior notice. You also agree that neither Cold Pressok d.o.o. nor its related companies bears no responsibility towards you or any third party for preventing your access to this website or any information or databases, and that they will not be required to make such information or databases available to you after any cancellation.

If you have any questions regarding this website, please send a message at the ‘Contact’ page.

1.8. Intellectual Property

All content (texts, photos and other materials) posted at the website is owned by and represents the intellectual property of Cold Pressok d.o.o. or third parties that authorized their use. The website is protected by copyright and any unauthorized use may represent a breach of the Law on Copyright and Related Rights, the Law on Trademarks and/or other laws in the area of intellectual property.

Any use of the content on the website for commercial or other purpose with a specific consent of Cold Pressok d.o.o. is banned.

1.9. Laws and jurisdiction

The Terms of Use and the use of this website are regulated by the laws of the Republic of Serbia. Any potential disputes shall be resolved in front of courts in Belgrade, in compliance with the legislation of the Republic of Serbia. If you are a resident of some other country, the laws of your country are applicable to the Terms of Use and your use of the website.

1.10. The Website Use

Cold Pressok d.o.o. aims to maintain accurate and updated data/information posted on the web presentation, but it does not guarantee or promises that they are such. The information on this website has a general informative purpose and cannot serve as a replacement for professional advice. You accept all advice and/or information received directly or indirectly via the website at your own risk.

The website and its owners, managers, directors, partners, advertisers or associates bear no legal responsibility or consequences, direct or indirect, resulting from assumptions of users of information/data on the website Cold Pressok d.o.o. regarding any incorrect or misleading information, either professional or included in the website.

In case you notice any irregularity, please inform us at in order to avoid any potential inconvenience.

1.11. Closing Provisions

For all questions regarding sales and purchase of the goods via the website not regulated by these Terms of Use and Sales, provisions of the existing laws of the Republic of Serbia are applied.

The contractual parties shall strive to resolve any potential disputes amicably. If that is not possible, such disputes shall be resolved in front an actually competent court in Belgrade.

Cold Pressok d.o.o. reserves the right to change these Terms of Use and Sales without a prior notice, with such information posted on the website

Purchase Procedure

Purchase of the products marketed via the website can be made by a registered and a non-registered user.

For the territory of the city of Belgrade:
A minimum amount of purchase without delivery costs via the website is RSD2,500.00 plus VAT.

For the territory of the city of Novi Sad:
A minimum amount of purchase without delivery costs via the website is RSD2,500.00 plus VAT.

* Check restrictions related to deliveries – Delivery

For the territory of Serbia (except the cities of Belgrade and Novi Sad):

Orders can be submitted to all items except juices. The delivery fee depends on order weight and is calculated upon the official pricelist of a courier service. The delivery amount is presented in the last step of purchase.

By sending an order, a Customer accepts these Terms of Use and Sales.
Confirmation of the order by Cold Pressok d.o.o. shall be deemed conclusion of an agreement between Cold Pressok d.o.o. and the Customer.

Information provided in the Terms of Use and information included in this website does not represent offering, but an invitation to provide one.

No sales and purchase agreement for any product exists between us and you before we accept your order (regardless of whether funds have been withdrawn from your account). In case we do not accept your order and funds are already withdrawn, they will be fully refunded to you.

In case Cold Pressok d.o.o. is not in a position to deliver all the ordered products, it will deliver those available and inform the Customer by email or phone thereof.

Article 1


A Customer can register as a user of the website at the corresponding page and by entering the required data as a private person (name, surname, address (including floor, apartment number, intercom), phone number, e-mail address), which shall be kept in accordance with the law and the privacy policy of Cold Pressok d.o.o..

Purchase by a registered user is performed in a manner that the user accesses the system using his/her registration data (username and password), then adds selected products to a shopping cart, chooses a payment method and confirms the order.

Purchase can be performed by a non-registered user by entering the required data – name, surname, address including floor, apartment number, intercom, phone number, e-mail address.

Article 2


Al prices listed on the website are in dinars, with VAT included.

The prices valid at the moment of payment confirmation apply to all orders.
Cold Pressok d.o.o. reserves the right to change the current prices at any moment.

Purchase of goods with special discounts and/or special sales incentives is performed in accordance with the terms posted on the website.


Payment of an order made on the website can be executed via:

  • Payment cards,
  • Payment to a current account,
  • Payment upon delivery.

A receipt will be delivered to a Customer with an order and by e-mail.

If you opt for payment upon delivery, you are obliged to pay for the package delivered to your address to a courier/delivery person in cash on the spot. Please bear in mind that a courier may not have change, so make sure that you have the exact payment amount, as instructed in a confirmation email you received for your order.

A receipt will be delivered to a Customer with an order and by e-mail.

When entering payment card data, confidential information is transferred via a public network in the protected (encrypted) form by using the SSL protocol and the PKI system, as currently the most sophisticated cryptography technologies. Data safety when making a purchase is guaranteed by the payment card processor of Raiffeisen Bank a.d. Beograd, with the entire payment process performed on the pages of Raiffeisen Bank a.d. Beograd. Payment card data is not available to our system at any given moment.

All payments shall be made in the local currency of the Republic of Serbia – the dinar (RSD). For an informative display of prices in other currencies, an exchange rate is used (for instance, you can enter the median exchange rate of the National Bank of Serbia). The amount charged on your payment card will be presented in your local currency via a conversion upon the same exchange rate as the one applied by payment card organisation, which we cannot know at a moment of transaction. As a result of this conversion, there is a possibility of a slight difference compared to the original product price listed on our website. Thank you your understanding.

After a successful purchase/payment, you have no additional costs upon receiving a package.


After a Customer sends an order, the status of processing it begins. During the processing, an email confirming the order will be sent to the Customer.

In case of any ambiguities or problems related to the order, Cold Pressok d.o.o. shall inform the Customer without any delay.

The price is calculated upon the official pricelist of the Post Express courier service.

težina (kg) 0.5 = 250 RSD
težina (kg) 0.5 – 2 = 300 RSD
težina (kg) 2 – 5 = 390 RSD
težina (kg) 5 – 10 = 510 RSD
težina (kg) 10 – 20 = 700 RSD

The delivery service ON THE SAME DAY OF THE ORDER is not possible.

Deliveries for the territory of Belgrade are executed from Sunday until Thursday, with those days included.

Deliveries for the territory of Novi Sad of juices and detox packs are executed on Thursday.

Deliveries for the territories outside Belgrade (the rest of Serbia) are executed from Monday until Thursday.

The ordered items (goods) can also be collected at some of our retail outlets. The ordered item cannot be unilaterally changed in some of our retail outlets without a previous contact and arrangement with the Customer Support of Cold Pressok d.o.o.

You are responsible for the products from the moment of delivery. You take ownership over the products once we receive the full payment amount, including delivery costs, or at the moment of delivery if it is made subsequently.


Since juices come in boxes, keeping them in a fridge is EXCEPTIONALLY IMPORTANT. Take all juices from a box before storing them in a fridge, because it is important that cold air circulates freely around them. Consider juices as fresh staples and do not keep them outside a ride for hours!!!

Therefore, it is very important that a recipient has access to a fridge at the time of delivery. Our juices like low temperature in order to say fresh and delicious and they HAVE TO BE KEPT IN A FRIDGE AT A TEMPERATURE NOT HIGHER THAN +4 ⁰C. It is best to store them in a fridge separately.

Our drivers are instructed never to leave juices without supervision. If no one is in a position to receive them, the order is returned to us and is re-delivered to a Customer at his/her expense.

If you ask a neighbor, friend or someone else to receive an order on your behalf, please inform them that it is a fresh product that needs to be stored in a fridge. After the delivery, Cold Pressok d.o.o. bears no responsibility for any defect of a product caused by an inadequate storing method. If you have any questions or ambiguities regarding delivery, please contact us immediately. If that is not possible, please contact us on the following day by noon at the latest. The best way to do it is by sending an email to or by dialing 064 227 227 0.

Privacy Policy

Cold Pressok d.o.o., headquartered at 23 A Dobračina Street, Belgrade, TIN: 108245828, RN: 20960434 (hereinafter: the Vendor) is fully committed to the protection of personal data of the website users, namely customers who purchase products via that website from the Vendor.

All customer data is strictly deemed confidential and available only to the Vendor employees, who require such data for performing their job. The Vendor undertakes adequate legal, technical and organizational measures aimed at the protection from unauthorized or illegal use of customer personal data. We are obliged to process and protect all your data in accordance with the Law on Personal Data Protection (Official Gazette of RS, No. 87/2018) and all positive regulations in force in the Republic of Serbia, upon the highest standards applied by Cold Pressok d.o.o. in its business operations.

When a Customer visits the website, the Vendor may collect specific personal information required for the Customer to set their account, as well as data necessary for the purpose of order payment or delivery.

If a Customer does not want to be a registered customer or does not want to have any of their data in the registered customer database, the Customer is required to send such request to The Vendor shall process such request and inform the Customer about deleting data from the customer database by email. In order to be certain that there are grounds for deleting your data, we may ask you to send such request from the email address registered on our website.

The Vendor shall not reveal customer data collected via the website or stored in the registered customer database to any third party, except if the Vendor is obliged to do so in accordance with the existing laws of the Republic of Serbia.

Minors are not allowed to use the Internet store

The website can recognize a previous user via cookies. Cookies personalize visits to the website in line with personal needs of users. Cookies can be disabled by changing the Internet setting of the device used to access the website.

On behalf of Cold Pressok d.o.o., we agree to protect privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for business operations and informing users in accordance with fair business practice and in the aim of providing high-quality service. We provide customers with the option of choice, including the option of decision whether they want to be deleted from mailing lists used for marketing campaigns. You can revoke your consent for receiving marketing messages at any time with future effect by sending an email to In order to be certain that there are grounds for deleting your data, we may ask you to send such request from the email address registered on our website. You can access your personal identification information on our website by using the password and your username. We advise you not to share your password with anyone.

It is important to note that other web pages you may visit by using links on the website may contain privacy protection provisions that differ from those listed herein.

All the data on users/customers is strictly deemed confidential and available only to the Vendor employees, who require such data for performing their job. All Cold Pressok d.o.o. employees are obliged to comply with the privacy protection principles.

All changes to the Privacy Policy shall be posted here in order to fully inform you on the privacy protection we guarantee.



In accordance with the existing Law on Consumer Protection (Off. Gaz. of RS, No. 62/2014), the form of the Statement on the cancellation of the SPA is sent to or to:

Cold Pressok d.o.o.
23A Dobračina Street

A Consumer is eligible to cancel an agreement concluded online, namely outside the office premises, via the Statement on the cancellation of the SPA if it is sent to the Vendor within 14 days since the goods were received by the Consumer, namely a third party authorized by the Consumer, other than a carrier.

By cancelling the SPA, you are exempt from all obligations, except the obligation of compensating transport costs for the returned goods.

The products have to be unused, undamaged and in their original packaging, with an original receipt and the form – Statement on the cancellation of the SPA attached.

A Consumer has the right to cancel the agreement, without stating reasons, within 14 days since the date of concluding the agreement online or outside the office premises.

When exercising your right to terminate the agreement, you bear responsibility for the products until the moment they are delivered to A) us, in case you organize courier services, or B) a courier, in case we organise courier services.

The Statement on the cancellation of the SPA becomes effective on the date it is sent to the Vendor.

If a Consumer exercises the right to cancel the Agreement, it is deemed not concluded and obligations from Articles 34 and 35 of this Law are inapplicable.

The Vendor shall refund a Consumer for the amount paid upon the Agreement, 14 days after receiving the Statement on cancelation at the latest.

Upon the SPA concluded outside office premises or online, the Vendor shall refund a Customer for the funds paid upon the SPA once the Vendor receives or collects the goods delivered to the Customer in accordance with the Agreement, namely receives confirmation that the Consumer sent the goods to the Vendor, whichever of these actions was undertaken by the Customer first.

A Consumer shall return the goods to the Vendor, without any delay, within 14 days since the Customer sent the Statement on cancellation of the SPA at the latest.


In case of return of goods and refund of funds to a Customer, who previously paid via a payment card, partially or fully, and regardless of a reason for refund, Cold Pressok d.o.o. shall perform the refund exclusively via VISA, EC/MC and Maestro payment methods.


We shall bear no responsibility for any non-fulfillment or delay of non-fulfillment of any obligations we accepted upon the Agreement if they are caused by events outside our reasonable control (‘force majeure’).

Force majeure refers to any act, event, failed execution, omittance or accident outside our reasonable control, including, but not limited to, the following:

  1. Strike, closing or other forms of protect.
  2. Civil unrest, riots, invasions, terrorist attacks or terrorist threats, war (declared or undeclared) or war threat or preparation for war.
  3. Fires, explosions, floods, earthquakes, collapses, epidemics or other natural disasters.
  4. Inability to use railway, sea, air or road traffic or other transport means, public or private.
  5. Inability to use public or private telecommunication systems.
  6. Decisions, decrees, regulations or restrictions of any government or authority body.
  7. Strike, breakdown or accident in sea or river traffic, postal traffic or other form of traffic.

Our obligations from the Agreement shall be suspended during a period of force majeure and we shall be provided with an extension of deadline for meeting those obligations in a period equal to the period of force majeure. We shall provide all reasonable resources for a force majeure situation to end or for finding a solution enabling us to meet of contractual obligations, despite a force majeure situation.

The information provided by Cold Pressok at this website or via its representatives of employees by phone, fax, e-mail or in some other manner, including links to and from this site, should not be perceived as a recommendation for any specific type of treatment, product, action or medical treatment. The provided information and offered cleansing methods should NOT have a purpose to and should not be used for a diagnosis, treatment, prevention or alleviation of diseases or medical conditions. Cold Pressok or their representatives and employees are there to help you choose a suitable “cleansing” method and do not provide medical advice on potential side effects. You make a decision based on the provided information and/or by ordering a product for body detox or some other product of Cold Pressok. Please consult your doctor before starting any cleansing process and/or purchasing any other product offered by Cold Pressok.